Privacy Policy

This Privacy Policy explains how Laurentine Toronto ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us (together, the "Services").

Laurentine Toronto is operated by T & R E-commerce, Hoenderweg 72B, Sint-Annaland, Zeeland, 4697 BM, Netherlands (KvK no. 89689321). T & R E-commerce is the party responsible for your personal information under this Privacy Policy.

"You" means any person who accesses or uses our Services, including customers and website visitors. By using our Services, you agree to the collection, use, and sharing of your information as described here. If you do not agree, please do not use our Services.

This Privacy Policy should be read together with our Terms of Service

If you have any questions, contact us at info@laurentine-toronto.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. We will post any updates on this page and revise the "Last updated" date. Where required by law, we will provide additional notice.

What Personal Information We Collect

Information you provide directly

Contact information: name, email address, phone number, shipping and billing address
Order information: purchase details, payment confirmation, billing and shipping details
Account information: username, password, and related details, if you create an account
Customer support information: messages, emails, and questions you send us

Some information is optional, but certain features of our Services may not work properly without it.

Information collected automatically (Usage Data)

When you use our website, we may automatically collect information using cookies, pixels, and similar technologies, including:

Device and browser information
IP address and network details
Pages visited and actions taken on the site
Approximate location based on your IP address

Information from third parties

We may receive information from third parties that support our Services, including:

Shopify, which powers our online store
Payment service providers, who process payments and billing information
Marketing and analytics partners, who help us understand engagement and advertising performance

Any information we receive from third parties is handled in line with this Privacy Policy.

How We Use Your Personal Information

We use personal information to:

Process and confirm payments
Fulfill and deliver your orders, and send order updates
Manage returns, refunds, and exchanges
Provide customer support and respond to your questions
Send marketing communications where permitted, which you can opt out of at any time
Detect, prevent, and investigate fraud, abuse, and security risks
Improve our website, products, and services
Meet our legal and regulatory obligations

You can opt out of marketing messages at any time using the unsubscribe link in our emails, or by contacting us at info@laurentine-toronto.com

Cookies

We use cookies and similar technologies to run our website, remember your preferences, analyze traffic, and support marketing. Some third parties may also place cookies for analytics or advertising.

You can learn more about the cookies Shopify uses at https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can manage or disable cookies in your browser settings, though this may affect how our website works. Our site may not respond to all "Do Not Track" signals.

How We Share Personal Information

We share personal information only in limited situations, including:

With service providers who support payments, shipping, IT, analytics, and customer support
With marketing and advertising partners
When required by law, or to protect our rights, property, or safety
In connection with a business transaction such as a merger, acquisition, or restructuring

We do not sell your personal information.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Please review their privacy policies before sharing any personal information. Information you share publicly or on social media may be visible to others.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@laurentine-toronto.com so we can take appropriate action.

Security and Data Retention

We take reasonable measures to protect your personal information. No system can be completely secure, so we cannot guarantee absolute security of information transmitted to us.

We keep personal information only for as long as needed to:

Process orders, returns, and refunds
Maintain customer accounts
Meet legal obligations
Resolve disputes and enforce our agreements

Your Rights

Depending on your province of residence, you have rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, for residents of Quebec, the Act respecting the protection of personal information in the private sector (Law 25).

These rights may include the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Receive a copy of your data
Withdraw your consent where processing is based on consent
Object to or restrict certain processing

To exercise any of these rights, contact us at info@laurentine-toronto.com We may need to verify your identity before we respond.

International Data Transfers

T & R E-commerce is based in the Netherlands. Your personal information may be stored and processed in the Netherlands, elsewhere in the European Union, and in other regions where we or our service providers operate. When personal information is transferred across borders, we take steps to make sure it is protected in line with applicable law and this Privacy Policy.

Complaints

If you have concerns about how we handle your personal information, please contact us first at info@laurentine-toronto.com

You may also contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/ Residents of Quebec may contact the Commission d'accès à l'information du Québec at https://www.cai.gouv.qc.ca/

Contact Information

Store name: Laurentine Toronto
Company name: T & R E-commerce
Company Number: 89689321

Warehouse Address: 100 Granton Dr, Unit 1A, Richmond Hill, Ontario, L4B 1H7, Canada
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697BM, Netherlands

Contact Form: Click Here
Email: info@laurentine-toronto.com
Phone number: +1 437 475 1669

Customer Service:

Monday to Friday, 8:00 AM – 6:00 PM (GMT-05:00)

Saturday & Sunday: Closed

We aim to respond to your inquiries within 24 hours.