Refund & Return Policy
At Laurentine Toronto, we want you to be happy with every order. If something is not right, we are here to help. This policy explains when you can return an item, how returns and exchanges work, and how your refund is processed. We ship across Canada, and the same return process applies to all Canadian orders.
If you have any questions before or after a purchase, email us at info@laurentine-toronto.com
Return window
You have 30 days from the day you receive your order to request a return. Requests made after 30 days cannot be accepted.
To start a return, email us at info@laurentine-toronto.com with your order number. Please wait for our confirmation and return instructions before sending anything back. Items sent back without prior approval cannot be accepted.
Condition for returns
To be accepted for a return, items must be:
- Unworn and unwashed
- In their original condition
- With all tags still attached
- In their original packaging
Proof of purchase, such as your order number or order confirmation, is required. Items that show signs of wear, washing, use, or damage may be refused, and may be sent back to you.
Who pays for return shipping
If you return an item because you changed your mind, or because you want a different size or style, you are responsible for the return shipping cost.
If the item is faulty, damaged in transit, or you received the wrong item, we cover the return shipping cost. You will not pay anything extra in these cases. See the section below for how to report this.
Damaged or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us right away at info@laurentine-toronto.com and include:
- Your order number
- Photos of the item and, if relevant, the packaging
- A short description of the issue
When the problem is on our side, such as a wrong item, a manufacturing fault, or damage during delivery, we will arrange a free replacement or a full refund. The choice is yours.
Exchanges
Would you like a different size or style? Email us at info@laurentine-toronto.com with your order number and the item you would like instead.
Once your exchange is approved and your original item is received in the required condition, we will send out the new item. For exchanges based on a change of mind, the return shipping cost is your responsibility.
Refunds
Once we receive and inspect your returned item, we will let you know if your refund is approved.
When your return is approved, you will receive your refund within 7 business days. The refund is issued to your original payment method. Depending on your bank or card provider, it can take a little extra time for the amount to appear on your statement.
Original shipping costs are non-refundable, unless the return is due to a fault on our side.
If more than 7 business days have passed since your return was approved and you have not received your refund, please contact us at info@laurentine-toronto.com and we will look into it for you.
Changing or cancelling an order
We process orders quickly so they reach you on time. If you need to change or cancel an order, email us at info@laurentine-toronto.com as soon as possible after ordering. If your order has not yet been processed, we will do our best to help.
Contact Information
Store name: Laurentine Toronto
Company name: T & R E-commerce
Company Number: 89689321
Warehouse Address: 100 Granton Dr, Unit 1A, Richmond Hill, Ontario, L4B 1H7, Canada
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697BM, Netherlands
Contact Form: Click Here
Email: info@laurentine-toronto.com
Phone number: +1 437 475 1669
Customer Service:
Monday to Friday, 8:00 AM – 6:00 PM (GMT-05:00)
Saturday & Sunday: Closed
We aim to respond to your inquiries within 24 hours.