Shipping Policy
At Laurentine Toronto, we want your order to reach you smoothly and on time. This policy explains how long processing and delivery take, when orders are shipped, and how to track your parcel. We ship across Canada.
If you have any questions about your delivery, contact us at info@laurentine-toronto.com
Delivery times at a glance
- Shipping cost: Free shipping on all orders across Canada
- Order processing time: 1 to 3 business days (Monday to Friday)
- Transit time: 7 to 9 business days (Monday to Friday)
- Total delivery time: 8 to 12 business days (Monday to Friday)
- Order cutoff time: 6:00 PM (GMT-05:00)
- Shipping days: Monday to Friday (business days)
Business days do not include weekends or public holidays.
Order processing
Once you place an order, we need 1 to 3 business days to prepare it for shipment.
Orders placed before our cutoff time of 6:00 PM (GMT-05:00) on a business day (Monday to Friday) begin processing the same day. Orders placed after the cutoff, or on a weekend or public holiday, begin processing on the next business day.
Delivery
After your order is processed, it is shipped and usually arrives within 7 to 9 business days, depending on your location in Canada.
The total time from order to delivery, including both processing and transit, is usually 8 to 12 business days.
Shipping destinations
We ship across Canada. All orders are delivered within Canada.
Shipping costs
We offer free shipping on all orders across Canada. There is no minimum order value and no shipping costs added at checkout.
Order tracking
Once your order ships, you will receive a confirmation email with your tracking number. You can use this number to follow your parcel until it arrives.
If you have not received tracking information within a reasonable time after your order, contact us at info@laurentine-toronto.com and we will help.
Carriers
We work with trusted carriers that deliver across Canada. The carrier for your order may vary depending on your delivery location.
Delivery estimates and delays
Delivery times are estimates. They may vary due to factors outside our control, such as carrier network disruptions, severe weather, or busy periods around holidays and sales.
If your order is delayed beyond the estimated delivery window, contact us at info@laurentine-toronto.com and we will look into it for you.
Incorrect or incomplete addresses
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible at info@laurentine-toronto.com and we will do our best to help before your order ships.
Returns
For returns, exchanges, and refunds, please see our Return & Refund Policy
Contact Information
Store name: Laurentine Toronto
Company name: T & R E-commerce
Company Number: 89689321
Warehouse Address: 100 Granton Dr, Unit 1A, Richmond Hill, Ontario, L4B 1H7, Canada
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697BM, Netherlands
Contact Form: Click Here
Email: info@laurentine-toronto.com
Phone number: +1 437 475 1669
Customer Service:
Monday to Friday, 8:00 AM – 6:00 PM (GMT-05:00)
Saturday & Sunday: Closed
We aim to respond to your inquiries within 24 hours.